[X375.Ebook] Free PDF Uncommon Practice: People who deliver a great brand experience, by Shaun Smith, Andy Milligan

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In an increasingly crowded market place, there are certain companies that really stand out from their competitors - companies like Tesco, PizzaExpress, Amazon.com, Virgin, easyGroup, First Direct, Harley Davidson, Krispy Kreme and Pret A Manger. Uncommon Practice - People who deliver a great brand experience, a new book by Interbrand and Forum, demonstrates, through interviews with key executives from these and other leading companies, how they provide remarkable experiences for their customers and staff alike. The premise behind Uncommon Practice is that that this success stems from their distinctive cultures uniquely developed to meet the needs of customers. The companies featured have defied conventional wisdom and broken the traditional rules of management to engender exceptional levels of commitment from their people, who, united behind a clear brand vision, translate their belief in the company into exceptional customer service. Editors Andy Milligan and Shaun Smith have taken care to let the voice of the organisation speak for itself. Uncommon Practice is not a 'how to...' book, and does not provide a 'quick-fix' list of invariable rules for success. The editors do however provide insight into the core principles and practices that the leading companies featured share but which are uncommon in many organisations today.

• Sales Rank: #1853451 in Books
• Published on: 2002-07-10
• Original language: English
• Number of items: 1
• Dimensions: 10.34" h x .67" w x 8.88" l, 2.07 pounds
• Binding: Paperback
• 192 pages

Review

"This is a terrific book. It paints a picture of what the 21st Century

company has to look like. In today's hypercompetitive markets the business

has to be profoundly customer centric if it is to prosper. This is not about

clever advertising but creating a genuine commitment among employees to

provide customers with a unique, quality experience.

"What makes the book different is that the authors have chosen 19

fascinating businesses, most of them now household names, like Amazon, Tesco

and Manchester United. Instead of a dull academic treatise they let the top

executives do the talking about what makes their companies different. It

provides a host of up-to-date insights for managers and

MBAs."

Professor Peter Doyle, Warwick Business School

"How often do you get the chance to have an unmediated head-to-head with

business leaders who are delivering on the new frontier of business - the

customer experience? There are so many books out there trying to interpret

the essence of business success that it is refreshing to find one where the

interviewees at the heart of the book tell their story in their own words,

instead of being paraphrased, interpreted or misinterpreted.

"So if you want to hear direct from Richard Branson and his lieutenants,

Carphone Warehouse's Charles Dunstone and other uncommon business leaders -

many of whom are notoriously reluctant to be interviewed - the 'Uncommon

Practice' is the book that lets you hear their story straight from the

horse's mouth."

Phil Dourado, Editorial Director, eCustomerServiceWorld.com

�

'This book takes an original approach to its subject and comes up with some

uncommonly useful lessons.'

Rufus Olins, editor-in-chief and publisher, Management Today

�

"It is a fascinating book...it provides insights into some of the most challenging brands of the late-20th century and gives an instant guide to some of their most innovative ideas."

Marketing

From the Back Cover

In an increasingly crowded market place, there are certain companies that really stand out from their competitors—companies like Tesco, PizzaExpress, Amazon.com, Virgin, easyGroup, First Direct, Krispy Kreme, and Pret A Manger.

Uncommon Practice: People Who Deliver A Great Brand Experience, a new book by Interbrand and Forum, demonstrates, through interviews with key executives from these and other leading companies, how these companies provide remarkable experiences for their customers and staff alike. The premise behind Uncommon Practice is that that this success stems from their distinctive cultures uniquely developed to meet the needs of customers. The companies featured have defied conventional wisdom and broken the traditional rules of management to engender exceptional levels of commitment from their people, who, united behind a clear brand vision, translate their belief in the company into exceptional customer service.

Editors Andy Milligan and Shaun Smith have taken care to let the voice of the organisation speak for itself. Uncommon Practice is not a "how to..." book and does not provide a "quick-fix" list of invariable rules for success. The editors do however provide insight into the core principles and practices that the leading companies featured share but which are uncommon in many organizations today.

About the Author
Shaun Smith is Senior Vice President of Forum's Customer Experience Business. Forum, an FT Knowledge company, is a global workplace-learning corporation. Shaun is responsible for directing client projects that address a wide range of business issues including: managing and sustaining customer-focused change, and helping companies define and deliver customer experiences that differentiate their brands. �Previously, he ran his own consultancy company, Service Skills International Ltd based in Hong Kong. Past and present clients include: Sainsbury's, Westin Hotels, Microsoft, Toyota, Disney Corporation, British Airways, The Royal Festival Hall, Cathay Pacific Airways, and Ferrari UK.�Andy Milligan is the Director of Interbrand’s Internal Brand Management practice, advising clients on issues regarding internal communications and organisational alignment behind the brand. Interbrand is the world’s leading branding consultancy.�He is a graduate in English from Oxford University, and went on to train at drama school in London, before joining the world of business. At Interbrand his international assignments have been for organisations as diverse as BiC, FIFA, Jacuzzi Corporation, ATP, Unilever, Barclays, Roche and Mercedes. He is a frequent commentator on branding issues on television and press, and has addressed major conferences internationally on the subject.�

Most helpful customer reviews

8 of 13 people found the following review helpful.
learn from the best
By A Customer
"Uncommon Practice is the book that lets you hear about the essence of business success straight from the horse's mouth. "
Phil Dourado, Editorial Director, eCustomerServiceWorld.com
In an increasingly crowded market place, there are certain companies that really stand out from their competitors - companies like Tesco, PizzaExpress, Virgin, easyGroup, First Direct, Harley Davidson, Krispy Kreme and Pret A Manger.

This new book by Interbrand and Forum, demonstrates, through interviews with key executives from these and other leading companies, how they provide remarkable experiences for their customers and staff alike. The premise behind Uncommon Practice is that that this success stems from their distinctive cultures uniquely developed to meet the needs of customers. The companies featured have defied conventional wisdom and broken the traditional rules of management to engender exceptional levels of commitment from their people, who, united behind a clear brand vision, translate their belief in the company into exceptional customer service.
Editors Andy Milligan and Shaun Smith have taken care to let the voice of the organisation speak for itself. Uncommon Practice is not a `how to...' book, and does not provide a `quick-fix' list of invariable rules for success. The editors do however provide insight into the core principles and practices that the leading companies featured share but which are uncommon in many organisations today.
Uncommon Practice explores the creation of outstanding brand experiences delivered through people, illuminated with interviews with senior executives and front-line managers.

Critical to the success of these brands is the way they treat their own people. Open management, share ownership, training and appraisals are common benefits, but can you guess which company has an empty seat policy on the company jet, keeps a fleet of yachts, has a monthly beer bus, gives an employee the Bentley for the weekend or awards Tiffany stars? Through a series of interviews with key executives, Uncommon Practice gives an insight into how certain companies have become so successful by providing remarkable experiences for their customers and staff alike.

0 of 2 people found the following review helpful.
Nothing more to say...other than this book is great!
By John
The other reviews here sum up this book nicely. It is very insightful and great to read. Highly recommended.

0 of 0 people found the following review helpful.
The best ever
By hisham hosny
Is one of the best, should follow by part 2. It's very helpful book. It's a must have book for every one in customer service

See all 3 customer reviews...

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[A584.Ebook] Fee Download JavaServer Faces 2.0, The Complete Reference, by Ed Burns, Chris Schalk

Fee Download JavaServer Faces 2.0, The Complete Reference, by Ed Burns, Chris Schalk

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JavaServer Faces 2.0, The Complete Reference, by Ed Burns, Chris Schalk

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The Definitive Guide to JavaServer Faces 2.0

Fully revised and updated for all of the changes in JavaServer Faces (JSF) 2.0, this comprehensive volume covers every aspect of the official standard Web development architecture for JavaEE. Inside this authoritative resource, the co-spec lead for JSF at Sun Microsystems shows you how to create dynamic, cross-browser Web applications that deliver a world-class user experience while preserving a high level of code quality and maintainability.

JavaServer Faces 2.0: The Complete Reference features an integrated sample application to use as a model for your own JSF applications, with code available online. The book explains all JSF features, including the request processing lifecycle, managed beans, page navigation, component development, Ajax, validation, internationalization, and security. Expert Group Insights throughout the book offer insider information on the design of JSF.

• Set up a development environment and build a JSF application
• Understand the JSF request processing lifecycle
• Use the Facelets View Declaration Language, managed beans, and the JSF expression language (EL)
• Define page flow with the JSF Navigation Model, including the new "Implicit Navigation" feature
• Work with the user interface component model and the JSF event model, including support for bookmarkable pages and the POST, REDIRECT, GET pattern
• Use the new JSR-303 Bean Validation standard for model data validation
• Build Ajax-enabled custom UI components Extend JSF with custom non-UI components
• Manage security, accessibility, internationalization, and localization
• Learn how to work with JSF and Portlets from the JSF Team Leader at Liferay, the leading Java Portal vendor

Ed Burns is a senior staff engineer at Sun Microsystems and is the co-specification lead for JavaServer Faces. He is the co-author of JavaServer Faces: The Complete Reference and author of Secrets of the Rock Star Programmers.

Chris Schalk is a developer advocate and works to promote Google's APIs and technologies. He is currently engaging the international Web development community with the new Google App Engine and OpenSocial APIs.

Neil Griffin is committer and JSF Team Lead for Liferay Portal and the co-founder of The PortletFaces Project.

Ready-to-use code at www.mhprofessonal.com/computingdownload

• Sales Rank: #1240442 in Books
• Published on: 2010-01-18
• Original language: English
• Number of items: 1
• Dimensions: 9.20" h x 1.40" w x 7.30" l, 2.65 pounds
• Binding: Paperback
• 752 pages

About the Author
Ed Burns is a senior staff engineer at Sun Microsystems and is the co-specification lead for Java Server Faces. He is the co-author of JavaServer Faces: The Complete Reference and the author of Secrets of the Rock Star Programmers.

Neil Griffin is committer and JSF Team Lead for Liferay Portal and the co-founder of The PortletFaces Project.

Most helpful customer reviews

27 of 28 people found the following review helpful.
Hastily cobbled together
By Slyne
Having reached past page 100 of the book, I feel compelled to pause for a moment and offer my review of it. If my opinion changes somewhat later, I'll update it in consequence.

Obviously, this book was hastily published, in an attempt to be the first one out, and is sorely lacking proofreading and coordination between the authors. Following are a few issues I personally found grating.

The text is adequate but verbose (some topics are needlessly broached several times) and all over the place (topics are started in a chapter, continued in another, and neither chapter provides a comprehensive picture of the functionality they're dealing with). Depth is inconsistent: Chapter 3, which is entirely devoted to explaining the request processing lifecycle, glosses over how navigating between different pages interacts with the lifecyle of those pages but at the same time Chapter 2 feels necessary to explain that you should use 'localhost' in your browser to point to a locally deployed application.

Some sections are directly lifted from the previous edition: I suppose there are no differences between the Expression Language in version 1.2 and version 2.0, but I'd like at least an acknowledgment instead of a diagram that only shows JSF versions reaching 1.2. Another example is that, suddenly, the text makes reference to JSP as the view definition language, and you find yourself wondering whether that section you're reading is still relevant in a Facelets world.

Even better (well, worse) is to see an "Expert Group Insight" box praising the MethodBinding class, without even making a note that the class is now deprecated (as a matter of fact, MethodBinding was *already* deprecated in JSF 1.2); if I tell you that the surrounding text makes no mention of that class, since MethodExpression has long replaced its functionality, you can see how those recurring little things can be annoying.

The examples are both repetitive and mostly useless. Some examples don't even match the text that refers to them (the command button action and value attribute values are repeat offenders there)

At times, the book feels like it was published without the authors' approval: Chapter 4, in its 10-page glory, is woefully insufficient as a coverage of the Facelets language (the non-templating Facelets tags have 1/2 page to share between them), and Chapter 17 (referred to in Chapter 2 and Chapter 5), while minor, is completely missing (and admitting that omission is sadly the only thing in the online errata at the moment)

Verdict

What I really expected from this book, was both a complete, integrated picture of JSF 2.0, and a sense of the best practices to use when developing a JSF application, but sadly this is not the book for it. At the very least, wait for a revised edition, so that they can fix the most glaring mistakes. But I'd still look somewhere else if I had to pick a JSF book again in a year.

15 of 15 people found the following review helpful.
It is just a reference book
By Golubyev Mykola
I was attracted by the statements on the cover of this book.
But the content I found is equal to online Java EE tutorial + JSF 2.0 specification.

There are a lot of new features in JSF 2.0 and the authors introduce them well, but often without context. I mean I want to see a real problem that is easily and nicely can be solved by using the feature, what I see instead is just a synthetic "hello world" examples. This is one of the reasons why new comers programmers write inconsistent code: they use wrong tools in a wrong places.

There are not so many real examples as the book claims it has. There are no custom components created and just composite ones. I mean there are no Calendar component, fancy button component, accordions, etc. Without those components it is hard to call a site "RIA".
And as I understand JSF 2.0 is for Rich Internet Applications.
The "Virtual Trainer Application" sample (which is the only one complete and real) does not show the Full power of JSF 2.0. I mean I can implement the same application by using JSP 2.1 or with Struts 2.0, or with SpringMVC -- any MVC capable framework can do the same job with almost the same effort. So why should I use JSF? Ok, there is Validation which is greatly highlighted, but I wanted to see more.

Authors constantly says that we should not use that technique or this code in the real world example. Look, why I then bought this book?
For simplicity authors remove some JEE aspects, like EJB, but what they do instead is create their own things which kind of replace for EJB. They shows the real code and asks not to use it. What is the reason then? I am sure junior programmers won't check EJB and just will use the code authors provide.

After reading this book I still can't answer the questions I was interested in.
Some of them are:
what is the JSF 2.0 way to expose, let say, JQueryUI controls as JSF components?
how to create table component which will load data lazily?
how to implement two version of the page one for Computer's Browser and one for Mobile's one?

And there is no word about CDI (Context & Dependency Injection) + JSF 2.0 integration.

14 of 14 people found the following review helpful.
One of the worst Java books I have read ever
By Behrang Saeedzadeh
I am fortunate to have prior experience using JSF but I assume this book is going to be very hard to follow for developers new to this topic. And it is very verbose and still lacking for developers that have already used older versions of JSF. The chapter on Facelets is a joke. I haven't completed the book yet though. So far it has been a disappointment. It is a very incomplete reference.

See all 22 customer reviews...

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[X831.Ebook] Free Ebook Maria, by Maria Von Trapp

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Maria

• Sales Rank: #1941812 in Books
• Brand: Avon
• Published on: 1973
• Binding: Mass Market Paperback

Features

• Great product!

Most helpful customer reviews

118 of 118 people found the following review helpful.
An Honest Story
By A Customer
I recently read all the the reviews of the Trapp Family Singers, which I have also read. One of the recurring criticisms of the book is that it paints a dishonest picture or too rosy a picture of Maria and the Trapp family (This book was written in the late 40's or early 50's.) Several reviewers mentioned the recent story on the TV series, Biography, which told what they felt was the "real story." Well, it's a shame that the book, Maria, is now out of print. This book was published in 1972, and Maria is much more honest about her sad childhood, and she does not leave out many unflattering pictures of herself. She also tells about her time of atheism and how she came back to her faith. One part of the book details how "blazing mad" she was with God after she married the Baron, and felt that God had "rejected" her as His bride. In another part she details her deep guilt after her husband's death, since she felt that in many ways she had made his life miserable by her "terrible temper"--she makes it clear that the Captain was the quiet and gentle parent in the family, and also discusses how much she disliked the fact that the "Sound of Music" portrayed him as a stern disciplinarian. Maria also tells how much trouble she had letting go of "control" of the family business and how she feels she made mistakes as both a wife, mother, and grandmother. So, you see, Biography's "expose" really had to come, at least somewhat, from Maria's own words. The only reason I didn't give the book five stars is that, at times, the writing is a little hard follow in that it jumps around. However, I did get the feeling that Maria was talking and reminiscing, which is part of the reason for the "jumpiness." Maria's earlier book was written in a different time when people didn't reveal as much about themselves as they do now. The later book is not a "tell all" but strikes a good balance in that I think Maria genuinely wanted to let people see her strengths and weaknesses and what God could do with such a flawed and imperfect individual.

9 of 9 people found the following review helpful.
Delightful Story
By MJ Stucky
We have loved the Von Trapp Family for years and read about parts of their life, knowing Maria had a great part in their story. I heard the family sing in the '50's at a small college here in my neighborhood and remember their quaint costumes and unusual songs. Wanting to read more of Maria's story I searced on Amazzon. What a joy to read the book. It came in great condition in a shorter length of time than expected. It's a story for everybody and you will be surprised at Maria's beginnings as a school girl! What a hoot! And what a delight to read "the rest of the story!"

6 of 44 people found the following review helpful.
Maria von Trapp: A Portrait in Self-Contradiction
By A Customer
How do you know when Maria von Trapp is not lying? It is simple. When her lips are not moving. In her first book, written in 1949, she tells of the time she met the Captain and the children for the first time. She describes a scene that is very similar to the scene in the play and in the movie. She even mentions that the Captain used a whistle to call the children.
In this book, she states that the Captain was not at home when she arrived, and that Baroness Matilda introduced the children to her.
Hoping that no one will notice her contradictory lies, she blames the producers of the play for (falsely) portraying her husband as a stern disciplinarian. Well, give me a break. It was her 1949 book, telling of the whistle, that gave them the idea. There is also a chapter in the 1949 book about "the baron doesn't want it."
So, she invents the story, and then blames us for believing it.

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[E579.Ebook] Get Free Ebook The 24-Hour Woman: How High Achieving, Stressed Women Manage It All and Still Find Happiness, by Cheryl Liew-Chng

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"This book will help you enjoy the journey while focusing on your end-goal, finding the joy you desire while relentlessly heading, each of us, toward our own legacy.” -- Lori Ruff, CEO Integrated Alliances - Forbes Top 10 Social Media Power Influencer Woman

“Practical AND Profound advice to keep the legacy (big picture) in mind, while juggling all the minute details that take up a woman’s 24 hours.” -- Mrs. Laura Hwang, President Singapore Council for Women (2000-2014)

Think you can have it all? Think again.
Then stop thinking and do something different.

In this "always-on" global world with increasing work-life demands and career opportunities, the 24-Hour Woman has the wisdom to know that managing it all does not mean having it all. Rather, it means consciously designing a life of happiness and fulfillment.

All women experience STRESS―whether they are working professionals, entrepreneurs, or stay-at-home moms. It's what they do with it that matters.

Instead of trying to have and do everything, the 24-Hour Woman masters the art of navigating life successfully by focusing first on the legacy she wants to build. Only then can she live a life most excellent―defined by joy and vibrancy.

Written by Cheryl Liew-Chng, award-winning global HR consultant on work-life issues and professional development, The 24-Hour Woman offers wisdom and tools from successful women around the globe. The 24-Hour Woman shares strategies for navigating life by focusing first on legacy. Then it lays out case studies and simple daily changes to help you thrive―starting today―and extending through every 24-hour period you live. You will discover:

• The myths of the 24-Hour Woman and how to get ahead of them
• The five Foundational Pillars that every woman must build into her life
• What a legacy can do to keep you focused and passionate about your day
• How to create "growth friends" to nudge you forward
• What a show host, ceramics artist, and corporate CEO have in common

Learn the secrets and strategies of The 24-Hour Woman―and discover how to thrive in all areas of life. The clock is ticking...what are you waiting for?

Visit The24HourWomanBook.com for details on claiming your gifts from Cheryl.

• Sales Rank: #1603674 in Books
• Published on: 2015-02-24
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x .52" w x 5.51" l, .0 pounds
• Binding: Paperback
• 230 pages

About the Author
Cheryl Liew-Chng is an in-demand international speaker, trainer, coach, author, and founder of LifeWorkz―an Asian-based firm whose mission is to guide individuals in more effectively creating, redesigning, and transitioning to “lives most excellent.” Having served in leadership positions and navigated several career transitions in many industries―while also attending graduate school and raising three boys―Cheryl experienced challenges and eventually uncovered the secrets to a life of abundance and vibrancy.

Today, as a global thought leader and entrepreneur, Cheryl guides high-level executives, entrepreneurs, professionals, and stay-at-home moms in activating their potential―inspiring them to greater personal and professional fulfillment. Her clients include the Singapore government, BP Lubricants Asia Pacific, Maybank, Royal Plaza on Scotts, Deutsche Bank, Bloomberg, and the Estee Lauder Group. In 2011 she was honored with the distinguished Global HR Excellence Award by the World HRD Congress. Learn more about Cheryl’s programs, or join her online community at The24HourWoman.com.

Most helpful customer reviews

4 of 4 people found the following review helpful.
This book was an eye-opener!
By Gina
If you are a woman juggling many faces in your daily life, this is a MUST READ! As an entrepreneur, wife, mother, grandmother, daughter, sister (the list goes on and on...) the 5 pillars are an amazing way to bring focus, happiness and simplicity to my days!

2 of 2 people found the following review helpful.
Best book for living your legacy one day at a time
By Jocegrace
If you are trying to manage work-life, rather than having it manage you, this is the book for you. It's inspirational, tactical, and incredibly insightful into what modern women encounter day to day. Besides highlighting the author's journey as a corporate leader and now trainer/coach/author, it includes interviews with a diverse set of women who encountered their own challenges but found their path to personal success. What I most enjoy about this book is that every concept is brought back to legacy--what kind of legacy you want to leave, and how you can not only get started with that process today, but recalibrate along the way as you experience life and interact with others on their journeys.

2 of 2 people found the following review helpful.
Insightful Strategies For Modern Superwoman
By Antal J. Voros
I bought this book for my wife who owns a thriving media firm, is the best networker I've ever met & is always striving to be better. However, she almost never has time for herself. This book is filled with useful tips to help her manage work-life better, while being inspirational and insightful for the modern superwoman I married. I really believe the author's insightful personal story & concepts for success will be invaluable for my wife's personal journey to success & happiness. I recommend it to every husband who values his wife's personal success story -- a great, supportive gift.

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[T884.Ebook] Download The Five Languages of Apology, by Gary Chapman, Jennifer Thomas

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The Five Languages of Apology, by Gary Chapman, Jennifer Thomas

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"I said I was sorry!"� Real life involves real people who make real mistakes. Sometimes saying “I’m sorry” just isn’t enough. The need for apologies impacts all human relationships. The good news is that you can learn the art of apology. Through their research and interaction with hundreds of individuals, counselor Dr. Jennifer Thomas and Dr. Gary Chapman, author of the revolutionary The Five Love Languages, have discovered five fundamental aspects or “languages” of an apology: Expressing regret ("I am sorry."), accepting responsibility ("I was wrong"), making restitution ("What can I do to make it right?"), genuinely repenting ("I'll try not to do that again."), and requesting forgiveness ("Will you please forgive me?").� In The Five Languages of Apology, you will learn how to recognize your own primary apology language while speaking the languages of those you love. Understanding and applying the five languages of an apology will greatly enhance all of your relationships.

• Sales Rank: #416226 in Books
• Brand: Brand: Oasis Audio
• Published on: 2006-09-01
• Formats: Audiobook, CD, Unabridged
• Original language: English
• Number of items: 6
• Dimensions: 5.50" h x .63" w x 6.50" l, .49 pounds
• Running time: 23601 seconds
• Binding: Audio CD

Features

• Used Book in Good Condition

About the Author
Gary Chapman, PhD, is the author of the New York Times bestselling The Five Love Languages. With over 30 years of counseling experience, he has the uncanny ability to hold a mirror up to human behavior, showing readers not just where they go wrong, but also how to grow and move forward. Dr. Chapman holds BA and MA degrees in anthropology from Wheaton College and Wake Forest University, respectively, MRE and PhD degrees from Southwestern Baptist Theological Seminary, and has completed postgraduate work at the University of North Carolina and Duke University.�Jennifer Thomas, PhD, is a psychologist in Winston-Salem, North Carolina. She counsels individuals and couples on a wide variety of issues from communication to trauma recovery and spiritual healing. Dr. Thomas holds a BA degree in psychology with High Distinction from the University of Virginia and MA and PhD degrees in clinical psychology from the University of Maryland.

From AudioFile
A series of books and audios on how people connect emotionally with different "languages" includes this one on the ways people offer apologies, hear them, and accept them. The five apology languages are expressing regret, accepting responsibility, making restitution, genuinely repenting, and requesting forgiveness. Gary Chapman narrates most of this audio with an attractive mixture of human accessibility and magisterial confidence. His writing partner sounds equally sincere but has a less appealing speaking style. Their desire to be helpful speaks more loudly than either of their voices. With many practical insights, this material will be invaluable to listeners who care about correcting the misdeeds and mistakes we all make from time to time. T.W. � AudioFile 2007, Portland, Maine-- Copyright � AudioFile, Portland, Maine

Most helpful customer reviews

1 of 1 people found the following review helpful.
Great CD!!! Definitely recommend purchasing it!!!
By A.O.
This cd has really opened my eyes and I've learned alot about myself from listening to it. What might be a sincere apology to you, might not be seen the same way by another person. What I love is that it actually gives you examples on how to express yourself when your words are not getting through after you've hurt someone. It also shows you how to respond when you are the person that is being hurt by a person's actions or words.

0 of 0 people found the following review helpful.
Great info for all in relationships
By C. Buck
This audio book was great. There were a few things that did not apply or that I disagreed with, but over all, there was some very valuable information in the book. I would recommend this for anyone who is in a relationship, along with his other books the five languages of love. These two together will make it easier to remain in a strong relationship.

0 of 0 people found the following review helpful.
Excellent resource
By Ms. D
This is an excellent resource! I think it is a must have for anyone who wishes to have a successful relationship with another person.

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[S108.Ebook] PDF Ebook Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society, by Allen E. Ivey, Mary Bradford Ivey,

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Over 500 data-based studies and years of field testing attest to the effectiveness of the microskills model in INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 9th Edition. This hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, empowering them to use listening and influencing skills as they conduct full interviews. Students are challenged to re-evaluate their behaviors and perceptions, thereby gaining insight about themselves, their strengths, and areas where they can develop further. After finishing the text, students will have the ability to adapt their skills to address individual and multicultural uniqueness, conduct interviews using different theoretical approaches, and be well on their way to developing a personalized style and theory of interviewing and counseling. Neuroscience and neurobiology, and their applications to counseling, are clearly outlined throughout.

• Sales Rank: #361550 in Books
• Published on: 2017-01-01
• Original language: English
• Dimensions: 10.50" h x 8.50" w x .75" l,
• Binding: Hardcover
• 436 pages

About the Author
Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.

Mary Bradford Ivey is Senior Consultant at Microtraining/Alexander Street Press and a former Vice President of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former Stress Management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned a master's degree in counseling from the University of Wisconsin, and a doctorate in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages), as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored Fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling.

Carlos P. Zalaquett is a Professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, and a Licensed Mental Health Counselor in the State of Florida. He is also the Vice-President for the United States and Canada of the Society of Interamerican Psychology and Past-President of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA), and the Florida Behavioral Health Alliance. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity, and education and has conducted workshops and lectures in eleven countries. He is the author or co-author of more than 50 scholarly publications and five books, including the Spanish version of BASIC ATTENDING SKILLS. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, and the SMHCA Emeritus Award. His current research uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting edge research integrates mind, brain, and body in the exploration of human responses central to counseling and psychotherapy.

Most helpful customer reviews

1 of 1 people found the following review helpful.
Disappointing
By TFritz
The Kindle version of this book is not supported by iPad and iPhone's voiceover due to digital rights permissions. I personally find this to be discriminatory and counterproductive for anyone who specifically purchases an ebook for the voice over capabilities. Anyone who listens to their books to gain better comprehension will be disappointed by this title. The blind and dyslexic students who require certain aid in reading will be disappointed, as legal restrictions prevent the e-text conversion by text to speech technology. This is unfortunately not limited to kindle versions, but all e-text versions of this title, as the permissions are denied. The only reason I purchase ebooks is for the assistive text to speech capabilities built in to my ipad. The best feature of ebooks (In my opinion) are rendered useless by money grubbing, paranoid, control freaks, who limit academic freedom in the name of anti-piracy.

11 of 11 people found the following review helpful.
I am using it now for my Mock one on one sessions with my mentor.
By A. Chartrand
It should have an access code so we can get to the material for FREE, and not have to buy them. The books needs to have a CD or online access codes so we can see the therapy sessions and apply the theories accordingly.

28 of 28 people found the following review helpful.
Don't bother with the Kindle edition of this book!
By Matt Nida
This is a good book, but the Kindle version is almost worthless. The case studies and tables are in very small print that will not enlarge. These are critical components of this book that you will need a magnifying glass to read on the Kindle. All other text in the book will enlarge, but not these portions.

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My Pet By J.W. McKenna Annette couldn't explain why the idea of a strong man taking her and bending her to his will aroused her so. Perhaps she was just "wired" differently than other women. When she began exploring her submissive feelings online, she came across "Mr. Paul", an alleged Dominant and trainer who lived in another state. As they began chatting, Annette found in his responses the answers to her own long-unanswered questions. He seemed the perfect Dom—not cruel or abusive, just firm and strong and masculine. She went to visit him—and met another strong man. Master James evoked similar responses in her. Now deep in her training, she finds herself torn between two men, the aloof and enigmatic Mr. Paul and the sexy and strong Master James. One of these men may steal her heart - or she may be destined to be sold to the highest bidder at auction! Annette opens her soul to the experience of total submission and finds her heart's desire.

• Sales Rank: #3138598 in Books
• Brand: Brand: Ellora's Cave
• Published on: 2005-12-01
• Original language: English
• Number of items: 1
• Dimensions: 8.25" h x .58" w x 5.25" l, .65 pounds
• Binding: Paperback
• 228 pages

Features

• ISBN13: 9781419953187
• Condition: USED - Like New
• Notes: 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Most helpful customer reviews

10 of 10 people found the following review helpful.
My Pet
By mnix
Annette is starting to think she is a freak. For some reason the only
thing that turns her on these days is the thought of a strong man
taking her and bending her to do what he wants, and not what she
wants. After pursuing the Internet and books she winds up running
into Mr. Paul, an alleged Dominant and trainer who lives in a southern
state. After lots of interaction and a few trials over the miles
Annette decides to take her vacation at Mr. Paul's to see if BDSM is
what she really wants for a lifestyle or just for a weekend fantasy.

When Annette "Honey" spends time at Mr. Paul's she finds that this is
what she has always wanted. Though she is sure that she wants a Dom
that is not cruel or abusive but one that will take her to the limits
and not hurt her. While being trained she also meets Master James who
sees in her the Submissive he has always wanted in his life. Master
James is willing to take her on, and even purchase her if she decides
to put her submissiveness up for auction.

Honey decides this is the lifestyle for her and relocates to the south
and finishes her training. She is still torn with the feelings for
Master Paul and Maters James but is willing to let fate take its
course. Will one of them want her enough to pursue her?

My Pet is one hot BDSM book with an actual storyline and plot. I was
drawn into the story and followed along as Annette "Honey" learned
about what she really desired, and how willing she was to go to get
what she desired. I felt that the story was well written and more
than a little steamy. If you like some heavy BDSM in your stories
than My Pet is a must for your reading pleasure.

Tanya
Reviewed for Joyfully Reviewed

5 of 5 people found the following review helpful.
my pet
By book buyer
i almost didn't buy the book after reading the reviews,but because i have never been disappointed in j w mckenna's books i bought it, so glad i did,i loved it ,especially the ending.

3 of 3 people found the following review helpful.
Disappointing
By TB
*****MAY CONTAIN SPOILERS*****

I was disappointed with My Pet. My objection isn't with the "degrading" of women. For me, it is hard to say they were truly degraded when they have made the choice to become and stay a slave. They have the ability to say stop at anytime. They get off on the feeling.

My objections come in several other parts. SPOILER? Master Paul puts Honey in several potentially dangerous situations that could have very easily led her to being raped. Honey knows Master Paul only by talking to him via internet and phone, he doesn't live in the same state as her. The first time when he has her shave herself, go to a bar, and pick a man to bare herself to...need I say more? Another time is when he has her invite a neighbor that she doesn't into her apartment and has her masturbate in front of him. His excuse, he had talked to the guy over the phone and knew he was safe. Seriously? Not gonna believe that in this day and age!

Another objection is that people who aren't into the lifestyle are being effected by what others do. SPOILER - An example, Master Paul has her send clippings of her pubic hair in with her rent check. All BDSM books where everyone has agreed to the lifestyle that I have read don't really affect outsiders like this, and I have a hard time with someone who would be as selfish as to do something like this so they could get off.

SPOILER I stopped reading the book at the point where Master James has Honey assume one of her normal. She has a thought that this position is like being raped - almost. My thought was heck no! How could the thought of rape even enter her mind. This was a position she's been in numerous times, she can stop everything at once and she is turned on by everything that is happening - she even says she can't wait for him to.... This is NOTHING like rape and it seemed to me as if the author had to throw this thought in for controversy.

All the parts that I read had some kind of aspect of what I wrote above. I would not recommend this book to anyone.

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[S288.Ebook] Download Ebook Measuring Down, by David Holly

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Measuring Down is a collection of fifteen stories of modified gender bending Most of these stories are set in female dominant societies. The stories are all humorous in the way they turn natural feelings topsy-turvy. To a greater or lesser degree, these stories involve the themes of gender role reversals, forced chastity, bondage, exhibitionism, female domination, and submission to or accepting the supremacy of women. Males are subjected to bizarre genital modifications including penis reduction, castration, genital mounding, pussification, or partial transgendering, as well as other forms of degradation and humiliation, including a shift from top to bottom as they accept the mastery of pegging or penetration with strap-on dildoes. These stories resulted from David Holly’s thoughts about the philosophical and psychological nuances of the fear of emasculation, the predatory woman, and enforced male chastity. This led to a consideration of mother domination and the involuntary or compulsory genital modifications: for example, circumcision, as actually practiced by human beings. While our society maintains the pretense that every man wants a larger penis, there seems to be a fascination with them getting smaller (radically smaller) or even disappearing altogether.

• Sales Rank: #5075767 in Books
• Published on: 2015-07-10
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x .74" w x 5.50" l, .84 pounds
• Binding: Paperback
• 328 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.
the women don't seem to realize that they are treating their men as bad as they were treated before
By Steven Leenerts
Its hard to imagine a world where men would volunteer to lose their genitalia, no matter what their situation. Also, the women don't seem to realize that they are treating their men as bad as they were treated before. I guess thats why fiction can be so interesting.

0 of 0 people found the following review helpful.
Not bad but not great.
By Techie customer
Not bad but not great.

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[A338.Ebook] PDF Ebook Honneur de La Guerre (L') (Memoires - Temoignages - Biographies) (English and French Edition), by Deodat Puy-Montbrun

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Chacun porte le poids de ses actes. D�odat Puy-Montbrun ne pr�tend pas faire oeuvre d'historien. Il pose des interrogations. Jusqu'� pr�sent, il avait conserv� le silence sur la guerre livr�e en Alg�rie. La mani�re dont s'�crit aujourd'hui l'Histoire l'a d�cid� � parler. H�ritier d'une grande maison f�odale du Languedoc, protestant parmi des catholiques, orphelin pour cause de Premi�re Guerre mondiale, engag� � vingt ans � peine dans le second conflit mondial, D�odat Puy-Montbrun a particip� � tous les combats de l'arm�e fran�aise, de la R�sistance � l'Alg�rie, en passant par l'Indochine et les services sp�ciaux. Bien que Fran�ais libre, distingu� par vingt-sept titres de guerre dont dix-neuf citations, il a pay� tr�s cher, � l'aube de la Ve R�publique, son sens de l'honneur militaire. D�cid� � rompre avec les simplifications et les amalgames contemporains, D�odat Puy-Montbrun, six fois bless�, tient au respect du vrai. Surtout lorsque l'on aborde des sujets aussi d�licats que la torture. Il t�moigne aujourd'hui pour une g�n�ration qui n'a pas � rougir de la mani�re dont elle a servi son pays. La partie consacr�e � l'Alg�rie a �t� revue par l'historien militaire Jean-Paul Pace.

• Sales Rank: #12546666 in Books
• Published on: 2002-03-01
• Original language: English
• Number of items: 1
• Dimensions: 6.10" h x 1.10" w x 9.45" l, .0 pounds
• Binding: Paperback
• 351 pages

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